Direct Ferries - support for your booking
Booked your ticket through our booking partner Direct Ferries? Their help centre lets you change or cancel your booking and find your travel documents. Have your booking number ready.
Contact
Got a question about your booking or the crossing to Iceland? Here are the right contacts to help.
Booking question
Support for tickets, rebooking and cancellation via Direct Ferries
Crossing question
Timetable, check-in and on board - Smyril Line can help
Port
Official site of Hirtshals ferry port with directions and terminal info
Smyril Line - questions about the crossing
The Norröna to Iceland is operated by Smyril Line. For questions about the timetable, check-in, cabins or taking your vehicle on board, the ferry operator is the right contact. You can reach them by phone on +45 96 55 85 00. Tickets booked directly with Smyril Line are also managed there.
Port - directions & terminal
The Norröna departs from Hirtshals port in Denmark. The official port website has information on directions, parking and the terminal.
- Hirtshals: Hirtshals Havn